Effective Date: March 2026

This Privacy Policy explains how Dart Telecom ("we," "us," or "our") collects, uses, and protects your personal data. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Information We Collect

To provide you with our telecommunications services, we collect various types of information, including:

Contact Details: Name, billing address, email, and phone number.

Account Information: Billing history, payment details, and service preferences.

Network Data: Information about your usage of our network (e.g., call logs, data usage, and location data for routing calls).

Technical Data: IP addresses, device identifiers, and browser types used to access our digital platforms.

• How We Use Your Data

We process your personal information based on legal grounds such as contract necessity, legal obligation, or legitimate interests:

Service Delivery: Managing your account, processing orders, and providing technical support.

Billing and Payments: Processing invoices and managing credit risk.

Network Management: Optimizing our network performance and ensuring security.

Legal Compliance: Complying with regulatory requirements from authorities like Ofcom or responding to lawful requests from law enforcement.

• Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Third parties who help us deliver services (e.g., delivery couriers, IT support).

Credit Reference Agencies: To assess creditworthiness when you sign up for a contract.

Emergency Services: Providing your location data when you call 999 or 112.

• Your Rights

Under UK law, you have specific rights regarding your personal data:

Access: Request a copy of the data we hold about you.

Correction: Ask us to update inaccurate or incomplete information.

Erasure: Request that we delete your data (subject to legal retention requirements).

Portability: Request a transfer of your data to another provider.

Objection: Object to marketing or processing based on legitimate interests.